Customer Service Agent

About Company
Pasig City
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: July 3, 2017
Expiry Date: August 30, 2017
Job Type: Full Time
Job Level: Mid level
Salary Info
Salary Type: Negotiable
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Send resume to jobs@hcmnexus.com
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Responsibilities:

  • Acting as first line support to our corporate and consumer customers – aiming to solve their technical queries by phone and email
  • Tracking, collating and responding to customer issues within agreed timescales
  • Escalating and liaising with our Technical Operations Centre (TOC) in Portugal for more complicated cases
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

Desired Skills:

  • Through working knowledge of Microsoft Office, ticketing systems and customer service procedures.
  • Knowledge of supporting GSM
  • A professional telephone manner and call management skills
  • Outstanding written and verbal skills in English - able to take technical information and translate into easily understandable language for customers.
  • Exceptional customer relationship management skills – including handling complaints effectively
  • Good teamwork, organisational and time management skills
  • Excellent analytical and problem-solving skills
  • Good attention to detail and the ability to understand and follow technical processes accurately
  • Knowledge of the following tools/technologies would be an advantage: My SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi